We’re here to make your delivery experience effortless, from checkout to arrival.

Orders placed before 12PM AEST (Monday–Friday) are dispatched the same day. Orders placed after this time will be dispatched the following business day.

During high-demand periods, please allow up to 2–3 business days for dispatch.

International orders may be subject to customs duties, import taxes or fees once they arrive in your country. These are determined by your customs authority and are the responsibility of the customer.

We recommend checking with your customs office if you’re unsure of any potential charges.

LE LUXE does not collect or control these charges and cannot predict if or when they may apply.

In the event a parcel is unclaimed or duties & taxes are refused, a store credit or redelivery option will be offered. Return shipping costs may be deducted where applicable.

Most orders are shipped with ATL (authority to leave) meaning a signature is not required on delivery. If you are not home, your parcel may be left in a safe place. We recommend selecting a secure delivery address or using a parcel locker where possible.

If you require a signature on delivery, please contact us at the time of placing your order.

Once your order has been marked as delivered, it is considered delivered and no further responsibility is held by LE LUXE.

If your parcel has not arrived or appears to be missing, please reach out and we will do our best to assist.

If a parcel is returned due to being unclaimed, refused or undeliverable, a store credit or redelivery option will be offered. A store credit will be issued for the value of the items purchased, excluding original shipping costs. Return shipping costs may be deducted where applicable.

If you would like to understand why your parcel was returned, we recommend contacting the shipping carrier directly using your tracking number. This is often due to missing or incorrect address details.