We accept returns on eligible items for store credit if requested within 7 days of delivery.

To be eligible for return, items must be:

• in original, unworn condition
• free from any signs of wear or use
• returned with all original packaging included

Return shipping is the responsibility of the customer. We recommend using a tracked service, as we are not responsible for items lost in transit.

Store credit is issued once your return has been received and approved.

We offer exchanges for sizing, subject to availability.

To request an exchange, please contact us within 7 days of delivery with your order number and the item and size you would like.

Customers are responsible for return shipping costs. Once your return is received and approved, your replacement item will be dispatched at no additional cost.

If the requested size is unavailable, a store credit will be issued.

The following items are not eligible for return or exchange:

• earrings (for hygiene reasons)
• items marked as final sale

Items purchased using a discount code on full-priced items remain eligible for return and are not considered final sale.

We begin processing orders quickly, so we are unable to guarantee changes or cancellations once an order has been placed.

If you need to make a change, please contact us as soon as possible and we will do our best to assist.

If your order has already been dispatched, any delivery changes will need to be arranged directly with the shipping carrier (such as Australia Post) using your tracking details.

If your item arrives with a fault or is not as expected, please contact us within 48 hours of delivery with your order number and clear images so we can review and resolve this promptly.

Each item is carefully inspected prior to dispatch. If there are any issues with your order, please reach out and we will do our best to assist.

Damage caused by wear, misuse or improper care is not considered a fault.

• Return requests made outside the 7-day return window will not be accepted
• Returns must be dispatched within 5 business days of approval
• Original shipping costs are non-refundable
• Returns that do not meet our policy may be declined and returned at your expense
• If your return brings your order below a qualifying amount for a promotional offer, the gift must be returned or its value may be deducted from your store credit

To arrange a return or exchange, please contact us via our contact form or at contact@leluxejewels.com.au with your order number and details.